Quick Guide: Shipping Costs
-Your products will ship via United States Postal Service between 1-7 business days from our Offices.
Priority Upgrade:
-Priority Upgraded shipments are moved to the front of the shipping line
Why do some products ship faster, and some ship slower?
-Notification: You will be notified via email if there is a delay on your order. Please ensure to check your spam folder (just in case) and also make sure to provide a valid email address
-Only 10% of our orders have a slight backorder, in which we always notify you (the customer)
-Currently, the manufacturer has no backorder on the product, meaning, no production hold ups from the manufacturer exist
-Post Office Delay: The post office loses the package, delivers to the wrong address, or just takes their time! Currently we have a 98.6% deliverability success rate.
-Catastrophes and Weather: In very rare cases such as tropical storms or winter storms, we have seen slight delays in deliverability, usually only 3-5 extra days.
Detailed Shipping Policies:
-Delivery Confirmation Tracking Number: All shipments include a United States Postal Service delivery confirmation tracking number. Tracking numbers are emailed to customers as soon as the order ships from our office, and also, they can be found in your customer account if you log into website (after the order is shipped).
-Insurance and Signature Confirmations: Customer can request insurance or a signature confirmation at an extra cost; these are not included in our shipping or priority shipping policies. Please call or email with any requests.
-Please Note: Orders $300 and over automatically upgrade to signature confirmation; make sure that you use a valid Unites States Postal Service address where a signature can be executed upon delivery.
-Wrong Address: It is the customer’s responsibility to provide a valid/correct United States Postal Service address for shipping. If the shipment is returned to us, the second shipping attempt will be at the customer’s cost. Skin Care by Dr Torchizy is not responsible for a shipment if you or an authorized person has signed “received” for it.
-Mail Theft: Skin Care by Dr Torchizy is not responsible for United States Postal Service mail theft. It’s the customer’s responsibility to provide a safe/secure United States Postal Service address for shipping.
-Partial Shipments: 5% or less of our shipments require partial shipping. If you received an order with a red partial stamp on it and some of your products are included, you received a partial shipment. This means we shipped you everything we had, and the rest of the products are coming in a separate shipment ASAP. This will not cost the customer any extra shipping cost.
Lost Shipments:
-To reduce the risk of lost or stolen packages customers can request a signature confirmation for an additional cost. Please call us or email us to request this.
-First, please check the tracking information on usps.com. If your package is tracked as “delivered,” check with your neighbors, leasing office, etc.
-Secondly, contact your local United States Post Office and inquire about the shipment. The majority of lost packages are easily recovered simply by performing these first two tasks.
-Unfortunately drtorchizy.com cannot file a claim on your behalf due to USPS privacy laws.
-If you complete the above two steps and are still unable to locate your package, please email returns@drtorchizy.com for more help.
Correcting a Problem with Your Shipping Address
If you place an order and realize at a later time that you need to change shipping address, please contact us AS SOON AS POSSIBLE. During business hours please call us and after business hours please email us. Please remember that our goal is to send each shipment as soon as possible and we are unable to change an address after a package has shipped.
Disclaimers
The information provided by Dr torchizy is intended solely for educational purposes. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/surgical condition. Most of all, this information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.
Privacy Policies
Dr Torchizy will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about our new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to Privacy@drtorchizy.com with ‘unsubscribe’ as the subject line.
Security
Dr Torchizy uses rapidSSL Certificates to offer secure communications by encrypting all data to and from the site, including all store and credit card transactions. RapidSSL has checked and verified Dr Torchizy registration documents and the site’s registered domain name.
Dr Torchizy uses secure servers that utilize the industry’s standard Secure Socket Layer (SSL) encryption. SSL is state of the industry technology that allows for a secure and safe purchase transaction.
We take all reasonable security measures to protect stored personal and financial information. Credit card numbers are used only for payment processing. Dr Torchizy will not provide our customers’ personal or financial information to other companies or individuals.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Order Cancellation Policy
You must call within one hour of purchase to cancel an order.